Product Guarantee
At Old West Cowboy, we are committed to providing high-quality products. That's why all our items are covered by a 30-day guarantee against manufacturing defects from the date of purchase.
What does this guarantee cover?
- Defective stitching
- Malfunctioning zippers or buttons
- Factory-damaged materials
What is not covered?
- Damage due to normal wear, misuse, or improper care
- Items that have been altered, washed, or repaired by third parties
- Damage caused by accidents or mishandling
How to claim the guarantee?
- Contact us at oldwestcowboy@oldwestcowboyvt.com with your order number.
- Attach clear photos of the item and the defect.
- Provide your receipt or proof of purchase.
- Our team will review your request and respond within 5 business days. If the issue is covered by the guarantee, we’ll offer a replacement, repair, or refund at no additional cost.